Política de reembolso

We currently do not accept returns on any items unless it is damaged or incorrect.

We will provide a refund on your order, no questions asked, if it has not been shipped out yet. If it has shipped, unfortunately there is nothing we can do.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Chargebacks

If a customer submits a chargeback through their credit card company, PayPal, or any other payment service without attempting to contact Kawaii Unlimited first, customer will be immediately blacklisted. Kawaii Unlimited provides refunds with no questions asked if an order has NOT been shipped yet. Additionally, Kawaii Unlimited provides a replacement or refund if product arrives damaged. Kawaii Unlimited is always ready and willing to help. Don't be a jerk.